Shipping Policy

Last updated: August 24, 2026

Thank you for shopping with Maisonvey. We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on Sundays or holidays.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times begin once your order has been shipped:

• Canada: 3–7 business days
• United States: 5–10 business days
• International: 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs, or other circumstances outside Maisonvey’s control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size, and the shipping method available for your order.

Any free-shipping promotions will be clearly displayed on our website and may be subject to minimum order requirements or other conditions.

Tracking Your Order

Once your order has shipped, you may receive a tracking number by email. Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Customs, Duties & Taxes

For international orders, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Maisonvey is not responsible for delays caused by customs.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If an order is returned to Maisonvey because of an incorrect or incomplete address, additional shipping charges may apply to reship the order. Maisonvey is not responsible for packages delivered to an address entered incorrectly by the customer.

Lost, Stolen, or Damaged Packages

Maisonvey is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps.

If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged package and items so we can review the situation.

Customer Support

For questions about your order, shipping, or delivery, please contact us:

Email: dreambusiness27@gmail.com

Business Hours: Monday–Saturday, 9:00 AM–6:00 PM

We’ll do our best to respond to customer inquiries during our regular business hours.

Policy Updates

Maisonvey reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.